Connecting people to nature, improving lives, opportunities & aspirations

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Get in Touch


Feel free to contact Wild Elements with any bookings, questions, projects, collaborative partnerships or feedback about any of our services via:

Rivendell Building, Bangor University Treborth Botanic Garden, Bangor, Gwynedd, LL57 2RQ

07799 566533

info@wildelements.org.uk

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You are here: About Us > Cancellation Policy

Cancellation Policy

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Wild Elements appreciates sometimes things don’t go to plan and cancellations occur. If you need to cancel a session or a space at a Wild Elements event, holiday club or Nature’s Playgroup, please contact us as soon as you can.

Cancellation policies for holiday clubs, Nature’s Playgroup and events, activities and training sessions are provided below.

Unfortunately, Wild Elements is unable to book or reserve spaces without payment.

Please note, if making an early bird booking, the cut-off date applies to when Wild Elements receives the form, not when the form is dated/completed.

To guarantee your child’s place at a holiday club, fees should be paid in advance and in full for the required number of days/weeks.

If a child is late for a session that requires a walk from the drop-off point to the site, two members of Wild Elements staff will try to contact the parent/guardian and will wait for the child for up to twenty minutes. If the child has not arrived within twenty minutes and the parent has not informed us, it will be treated as a late cancellation, and staff will go to the site. Parents who arrive after this time will be responsible for bringing their child to the site from the drop-off point.

Fees are generally not refunded due to sickness or last-minute cancellation. However, alternative dates may be offered instead, and we reserve the right to use our discretion.

To guarantee your child’s place at Nature’s Playgroup, fees should be paid in advance and in full for the required number of days/weeks. Alternatively, you can just turn up on the day, though space is not guaranteed.

Fees are generally not refunded due to sickness or last-minute cancellation. However, alternative dates may be offered instead, and we reserve the right to use our discretion.

To guarantee your place/s at a Wild Elements session, fees should be paid in advance and in full for the required number of days/weeks.

Cancellations within 6 weeks of the event will be refunded, minus a £5 administration charge.

Fees are generally not refunded due to sickness or last-minute cancellation. However, alternative dates may be offered instead, and we reserve the right to use our discretion.

Last minute cancellations for CPD, training, outdoor activities, schools, groups and community event bookings are generally not refunded, though alternative dates may be offered instead, and we reserve the right to use our discretion.

Cancellations within:

  • 6 weeks or more of the event will not incur charges
  • 4-5 weeks will incur a 25% charge
  • 2-3 weeks will incur a 50% charge
  • Under a week incur a 75% charge

For shop refunds, please visit the Wild Elements shop.